We have a professional support service with which you can get the assistance of specialised technicians.
Enjoy the comfort of having an assistant to help you with any queries or questions you may have.
We also have a telephone service to make you feel that we are a close and friendly team.
Our job is helping you!
Highly qualified technical service to help you with whatever you need.
Repair of under warranty-equipment under warranty with replacement of parts if needed.
We will replace your device for another one if you wish within the first 30 days, or during the entire warranty period if there's a problem which cannot be repaired.
We have personalised telephone assistance available to personally attend all your enquires.
Frequently asked questions
We have a 2-year warranty! Accessories, consumables and batteries are guaranteed for six months. We will contact you by phone or email and look for a solution. We will try to solve your problem by means of a remote connection, if it is not solved, we will collect the product which once it arrives we will try to repair or replace it with another of the same model and characteristics if necessary. The costs of collection and return are the responsibility of ECOPC. The warranty covers any hardware failure of the equipment from the date of purchase. Software faults that the user has installed on the computer equipment, once the order has been received, and which cause a fault in the normal operation of the equipment, will not be included in the guarantee. The following causes of failure are excluded from the warranty: - Failures caused by knocks or care of the equipment. - Improper use of the equipment. Problems with the electrical network (electrical storms, voltage drops or rises, frequency changes). - Connection of power supplies not supplied with the equipment. - Problems caused by software, drivers or viruses. Any warranty will be automatically void in the event of any of the following situations: - Tampering with the equipment by anyone other than ECOPC. - Tampering with any security seal on the equipment or any of its components.
Of course, you have a 30-day trial! What matters to us is the satisfaction of our customers. If you are not satisfied with the equipment, you send it to us and we will exchange it for another one. The shipping costs and the chosen transport company are at the customer's expense.
It is important that you protect the equipment well and send it to us in its original box. This will prevent damage during transport.
You bought a computer at ECOPC and now you need to upgrade the RAM or Hard Disk? Contact us and we will tell you how to do it.