Return policy

EcoPC establishes a return period of a maximum of 30 days from the date of purchase. To process a return, the item must be returned in its ORIGINAL PACKAGING AND IN PERFECT CONDITION.

Exceptions: The following products cannot be returned: software, out-of-stock products, and components requested on demand by the buyer (e.g., graphics cards, expansion cards). We will also not accept returns of items damaged due to misuse, that are incomplete, or missing part of the original packaging.

Note: The shipping costs for products returned due to voluntary withdrawal will be borne by the customer.

The customer must send an email to [email protected] providing the following information:

• Full name and email address used for the purchase, and/or customer number.
• Invoice number and date (or attach a PDF/image of the invoice).
• Name and value of the products purchased.
• Reason for the return.
• Bank account details (IBAN) of the person who made the purchase (if applicable).

Within a period of 24-48 hours, we will contact you to confirm the details and arrange the collection of the equipment. The refund will be processed using the same payment method used for the original purchase.

In order to process the refund, the condition of the equipment must be checked beforehand. If the return is caused by a technical fault in the equipment, the collection costs will be covered by EcoPC. If it is a voluntary return (withdrawal), the customer will be responsible for the transport costs.

EcoPC offers a TWO-YEAR warranty on its equipment (desktop computers, laptops, monitors). Accessories and components, such as batteries, have a six-month warranty.

The warranty covers any hardware failure from the date of purchase. The customer is obliged to check the received goods within 7 days from the receipt date to report any possible initial incidents. Otherwise, if a hardware failure occurs later, the buyer will assume the generated transport costs.

All warranty repairs or part replacements are carried out at our facilities. The customer must send the equipment to us (either by bringing it in personally or by parcel service, assuming the shipping cost).

Important note regarding data: In the event of a hard drive failure, its replacement does not commit EcoPC to the recovery of the stored information. It is the customer's responsibility to make backup copies. EcoPC is not responsible for any data loss.

The following causes of failure are excluded from the warranty:

• Failures caused by knocks, impacts, or drops of the equipment.
• Improper use or mishandling of the equipment.
• Electrical network problems (electrical storms, voltage drops or spikes).
• Connection to power supplies not provided with the equipment.
• Problems caused by software, drivers, or viruses. Software faults installed by the user are not covered; in these cases, the user will be responsible for the costs of collection, shipping, testing, and fault detection.

The warranty will be automatically voided in the event of:

• Tampering with the equipment by anyone other than EcoPC.
• Tampering with or breaking any security seal on the equipment or its components.

If upon receipt of your order you find that the packaging arrives in poor condition or shows signs of impact, please inform the carrier immediately and take photos.

Then, contact EcoPC within a maximum period of 24 hours by sending an email to [email protected] with "Transport Incident" in the subject line, and provide the following:

• Name, surname, and contact telephone number.
• Invoice number and the product.
• Photos of how the packaging looked at the time of reception.
• Aesthetic damage or operational failures observed in the equipment.

We will review the case to notify the transport agency as soon as possible and proceed with the replacement of the product and collection of the damaged one.

By purchasing a digital license on our website (e.g., office suites, operating systems, antivirus), customers acknowledge and agree that, due to the intangible nature of the product, they lose their right of withdrawal once the license has been acquired and downloaded. This includes software that has been unsealed by the consumer, as well as digital content supplied electronically with the prior express consent of the user.