Return policy

Return Policy
Eco PC establishes a return period of a maximum of 30 days from the date of purchase of the product. To return an order, it must be returned in its ORIGINAL PACKAGING AND IN PERFECT CONDITION.

The following products cannot be returned: software, products out of stock, components on request of the buyer, (e.g. graphics cards, expansion cards,...). We will not accept returns of items damaged due to use or incomplete or missing part of the original packaging.

Note: The shipping costs of the returned products will be borne by the customer.

Return process
The customer must send an email to [email protected] with the following information:

• Full name and e-mail address with which the purchase was made, and/or customer number.
• Invoice number and date (or you can attach an image/pdf of the invoice).
• Name and value of the products purchased
• Reason for return.
• Details of the bank account of the person who made the purchase.

 

The right of withdrawal will not be applicable to contracts that refer to:

1) The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with their knowledge. This includes computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, that can be downloaded or reproduced immediately for permanent use.

2) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

3) The supply of computer program licenses that have the license code hidden or partially hidden at the time of delivery whose code has been exposed after delivery.

The refund will be carried out through the same form of payment in which the payment was confirmed.

In a period of 24-48 hours we will contact the customer to confirm the details and the collection of the equipment.

In order to be able to refund the amount, the condition of the equipment must be checked beforehand. In the event that the return is caused by a technical fault in the equipment, the collection costs will be assumed by ECO PC. Otherwise, it will be the customer who pays the transport costs.

For any clarification or doubt that you may need, you can contact us at the customer service telephone numbers: (telephone) Customer service hours from Monday to Friday from 9:00 to 14:00 and from 15:00 to 18:00.

Broken, manipulated or damaged goods in transport
If on receipt of your order, you find that the packaging of the equipment arrives in poor condition due to tampering or blows, please inform the carrier and take a photo. Then contact ECO PC within a maximum period of 24 hours, by sending an email to [email protected] providing the following information:

• Name and surname.
• Contact telephone number.
• Invoice number and product.
• Indicating in the subject of the email: Transport Incident.
• Attach photos of how the packaging was at the moment of reception.
• Indicate the aesthetic damages if they existed in the equipment and/or failure in the operation of the equipment.

The customer will check that the equipment is in correct condition and working order, in order to notify the transport agency as soon as possible and we will be able to replace the product and collect the old one.