Frequently Asked Questions (FAQS)

1. Our Refurbishment Process

What does "refurbished" really mean at EcoPC?
Refurbished means meticulously checked, not "second-hand". A second-hand device is sold by an individual without guarantees; a device refurbished by EcoPC has been disassembled, cleaned, tested, and restored by professional technicians in our facilities in León. It works exactly like the first day it left the factory, but it costs you up to 70% less.
What are the 35+ control points?

We leave nothing to chance. Each device goes through an exhaustive test before going on sale. We verify:

  • Screen and graphics: Zero dead pixels and uniform brightness.
  • Battery: We check the cycles and guarantee a minimum health of 80%.
  • Performance: Stress test on processor, RAM, and hard drive.
  • Data security: Certified wiping of all data from the previous owner.

2. Aesthetic Grades for iPhones

How do we classify our devices?

For our Refurbished iPhones, we classify their exterior appearance into three grades (the internal performance is always excellent in all of them):

  • Like New (Flawless Condition): Aesthetically indistinguishable from a new one. The ideal option if you are looking for absolute aesthetic perfection.
  • Grade A+ (Very Good): Excellent condition. May present micro-marks that are almost imperceptible to the naked eye.
  • Grade A (Maximum Savings): Visible exterior signs of use. The smartest and most economical option if you plan to use a case.

💻 For Laptops and Desktop Computers:
Unlike smartphones, we do not divide computers by aesthetic grades on our website. Our technical team prepares every computer to guarantee an excellent general condition. As they are refurbished, they may have minor superficial marks from normal use, but we guarantee that they look great and these marks do not affect their flawless performance.

3. Payment Methods and Financing

🏦 Bank Transfer (Account Details)

Orders by bank transfer will be kept for 3 business days pending payment. ecopc.com does not store banking data; everything is managed securely.

Account Holder: Smart Dragon SL
IBAN: ES79 0182 0694 4102 0154 6579
BIC/SWIFT: BBVAESMMXXX
Reference: Your order number

Note: You can send us the payment receipt to [email protected] to speed up the process.

💳 Credit Card, PayPal, Apple/Google Pay & Bizum
  • Credit Card: Visa and Mastercard (secure, immediate payment).
  • PayPal and PayPal Later: Pay instantly or split your purchase into 3 interest-free payments.
  • Apple Pay and Google Pay: Quick checkout from your mobile device.
  • Bizum: Instant confirmation using your phone number (Spain only).
🔄 Sell your used equipment with Ealyx
Use Ealyx Pay to get an instant valuation for your old device and apply it as a direct discount in your cart. After receiving your new equipment, send us the old one, and we will adjust your final balance.

4. Shipping Costs and Deliveries

Germany, Austria, Belgium, Italy & Netherlands
  • FREE Shipping for orders over €119.
  • For orders under €119, shipping costs will be €8.95 + VAT.
  • Delivery time: 3-4 business days.
Deliveries to Portugal
  • FREE Shipping for orders over €64.23 + VAT.
  • For lower amounts, shipping costs will be €4.84 + VAT.
  • Delivery time (Peninsula): 48/72h business days.
  • Azores and Madeira (Express shipping, 3-5 business days): €9.95 for orders > €119 and €20 for orders < €119.
Rest of Europe & Outside the EU
  • Rest of Europe: Standard shipping (3-7 business days) is FREE for orders over €500. For orders under €500, the cost is €14.95 + VAT.
  • Outside the EU: For shipments to countries outside the EU, please contact us via email at [email protected].

5. Warranty, Trial Period and Returns

Do I get a trial period or accessories included?
Yes. We offer a 30-day real trial period. If you are not convinced by the device, you can return it with no questions asked. Additionally, all devices include their corresponding charger and cable (original or certified compatible).
What does our 2-Year Warranty cover?
We offer a 2-year warranty on hardware and 6 months on accessories. Batteries have a specific 1-year warranty. The warranty does not cover damage caused by drops, liquids, or improper software manipulation by the user.
⚠️ MANDATORY REQUIREMENT: Account Disconnection
It is strictly mandatory to receive the device disconnected from iCloud, Google, or any lock PINs. If the device arrives locked, the warranty or return procedure will be put on hold, and the customer will assume the generated transport costs.

📍 Technical Service Address

Smart Dragon SL
Calle número cuatro, nave 2.
24350 Veguellina de Órbigo - León - Spain.