Payment, shipping and warranty conditions

Make the payment by transferring the amount from your bank or at the counter. Orders paid by bank transfer will be held for 3 business days awaiting payment, after which they will be automatically canceled.

Note: If the transfer is made over the weekend, it will become effective on Monday or Tuesday. You can send us the payment receipt in advance to [email protected].

• Credit Card: Immediate payment, fully secure and verified by Visa/Mastercard. Requires a security code from your bank to operate online.
• Bizum: A quick and easy way to complete your online purchases by linking your phone number (only available for Spanish bank accounts).

• seQura (in 3 or 6 installments): Split your purchases at no extra cost. One payment a month, instantly and without paperwork. You only pay the first installment when purchasing, the rest will be charged automatically. Immediate approval.
• Klarna (3 interest-free installments): Split the amount of your purchase into three exact interest-free payments to comfortably plan your budget.

• FREE Shipping for orders over 99€ (VAT included).
• For orders of a lower amount, shipping costs will be 4.92€ + VAT for Spain and 4.84€ + VAT for Portugal.
• Delivery time: 24/48 business hours in Spain and 48/72h in Portugal.
• Balearic Islands: Shipping time is 3 to 5 business days.
• Azores and Madeira: Express shipping (3-5 business days). Cost is 9.95€ for orders over 99€ and 20€ for orders under 99€.
• Note: We do not ship to the Canary Islands, Ceuta, and Melilla.

• FREE Shipping for orders over 249€ (VAT included).
• For orders under 249€, the shipping cost will be 7.46€ + VAT for France and 8.95€ + VAT for Belgium, Germany, and Austria.
• Delivery time: 3-4 business days.
• Special conditions for France: For orders to Corsica, the cost will be 7.46€ for orders over 249€ and 16.67€ for orders under 249€. We do not ship to overseas departments and territories (Martinique, Guadeloupe, French Guiana, Mayotte, and Réunion).

• FREE Shipping for orders over 299€ (VAT included).
• For orders under 299€, the shipping cost will be 8.95€ + VAT for the Netherlands and 14.95€ + VAT for Sweden, Denmark, Ireland, and Greece.
• Delivery time: 3-7 business days depending on the exact region.

Orders before 15:00h: Orders placed on a business day before this time are prepared and shipped the same day. All subsequent purchases will be processed the next business day. Delivery time is counted from the moment the order leaves our facilities.

• Bulky items: Orders that include large equipment (monitors over 29 inches, All-in-One computers, iMacs, or printers) may have an extra shipping cost and their processing/delivery time may vary slightly.
• Unlisted countries: We only ship automatically to the countries mentioned in the previous sections. For shipments to any other destination, please contact us beforehand by sending an email to [email protected] so we can review your case and provide a personalized quote.

Inspection upon delivery: You have 7 days after receiving the order to report any incidents or cosmetic transport damage. If not reported within this period, the buyer will be responsible for the shipping costs of future technical dispatches.

Technical management: If the warranty covers the hardware, EcoPC covers the repair. If the failure is not covered (e.g., software, viruses) or there is no physical defect, the customer will bear the collection and shipping costs, as well as the technical inspection time employed.

• Damage from bumps, falls, or misuse.
• Power grid problems (storms, power surges).
• Connection to non-original or incompatible power supplies.
• Software problems, viruses, or user-installed drivers.

• The equipment is manipulated or opened by non-EcoPC personnel.
• Any security seal is broken, removed, or tampered with.

In the event of a hard drive failure, its replacement does not guarantee data recovery. EcoPC is not responsible for data loss. It is highly recommended to make regular backups.